The Velo House, Tunbridge Wells, Kent Delivery Details

What are the delivery charges for the UK?

There is a free postage option available on all orders over £50 being delivered within the UK Mainland. We offer a 48 hour tracked delivery service. Our dispatch time for this service for in-stock items is 2 working days and delivery typically takes a further 48 hours. Orders with a value below £50.00 will be charged a flat fee of £2.50.


Priority dispatch is available on all small items for a set price of £5.99 and these will be dispatched same day and sent next day delivery. We cannot offer Priority dispatch on bikes, frames, wheels and parcels over 5kg. We'll aim to deliver these items within 7 working days. Please be aware a working day is Monday - Friday and doesn't include bank holidays. Orders for next working day delivery will need to be made before 1.00pm and select the Priority dispatch option.

We send orders under 2kg via Royal Mail and a signature will be required on delivery of all orders. If there is nobody available at the delivery address to accept the delivery a card will be left by Royal Mail to inform the recipient how he or she can collect the parcel. Parcel’s over 2kg will be sent by courier.

We unfortunately have to charge a surcharge for orders leaving the UK Mainland - this includes Northern Ireland, Scottish Islands, and the Channel Islands. We will contact you upon receiving your order with the additional delivery charge.

Shipping to Europe and Rest of the World?

We are able to send anything from a pair of gloves to a complete bicycle virtually anywhere in the world. We ship our worldwide orders via courier to offer a secure service. Delivery times vary depending on destination and most orders will arrive within 10 days, however in extreme cases that we cannot control, such as customs inspections or adverse weather conditions, please allow up to 30 days for international delivery.

Customers ordering from outside the EU are able to purchase goods free of tax. Please note that all credit cards will be charged in Sterling (GBP) and this will be converted to your local currency by your credit card provider.

All International orders weighing under 2kg are shipped using Royal Mail Parcelforce. We will contact you upon receiving your order with the delivery charge and you will be given the option to upgrade your shipping to an International Express Courier service at an additional cost dependant on the size and weight of your order.

All orders over 2kg are shipped using an International Express Courier. Bike frames and wheels and other bulky items will often appear to weigh far more than expected because these packages are charged at volumetric rates - i.e. you pay for how big the box is and not how much it weighs. We will contact you upon receiving your order with the required delivery charge.

All additional delivery charges will have to be paid in full either over the phone or by bank transfer before we can dispatch your order. All import tax charges (if applicable) are the responsibility of the buyer.

Please note we're unable to send flammable or compressed gas products overseas.

In the unlikely event that you've not had your item(s) delivered in the timeframe that was provided then please get in touch by calling 01892 554 503 or emailing shop@thevelohouse.com.

 

 

 

Delivery prices

  • Delivery Destination £50 or less Over £50 £100.00+ Same Day Dispatch
  • England £2.50 Free £8.00 Delivery 3-5 days if ordered before 13:00.
  • Scotland £2.50 Free £8.00 Delivery 3-5 days if ordered before 13:00.
  • Wales £2.50 Free £8.00 Delivery 3-5 days if ordered before 13:00.
  • Scottish Highlands & Islands Please ask Please ask Please ask Delivery 3-7 days if ordered before 13:00.
  • Channel Islands Please ask Please ask Please ask Delivery 3-7 days if ordered before 13:00.
  • Ireland Please ask Please ask Please ask Delivery 3-7 days if ordered before 13:00.
  • Europe Please ask Please ask Please ask Delivery 3-7 days if ordered before 13:00.
  • USA & Canada Please ask Please ask Please ask Delivery within 10 days if ordered before 13:00.
  • Rest Of World Please ask Please ask Please ask Delivery within 10 days if ordered before 13:00.